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JOB TITLE: Human Resource Coordinator  

DEPARTMENT: Human Resources     FLSA: Non-Exempt 

REPORTS TO: Senior Director of Human Resources   

Summary  

The Human Resource Coordinator aids with and facilitates the human resource processes at all business locations. This role administers employee health and welfare plans and acts as a liaison between employees and insurance providers. This position resolves benefits-related problems and ensures effective use of plans and positive employee relations. The Human Resource Coordinator makes sure that certain plans are administered in accordance with federal and state regulations and that plan provisions are followed. This role provides administrative support to the human resource function as needed, including record-keeping, file and HIRS maintenance.  

Supervisory Responsibilities 

  • None 

Required Skills 

  • Excellent verbal and written communication skills 

  • Excellent interpersonal and customer service skills 

  • Excellent organizational skills and attention to detail 

  • Working understanding of human resource principles, practices and procedures 

  • Excellent time management skills with a proven ability to meet deadlines 

  • Ability to function well in a high-paced and at times stressful environment 

  • Ability to handle confidential information with discretion 

  • Proficient with Microsoft Office Suite or related software 

Education and Experience 

  • Bachelor's degree in human resources or related field and/or equivalent experience 

  • At least two years of related experience required 

  • SHRM-CP credential preferred 

Agency Expectations of Employee 

  • Adheres to The Arc Caddo-Bossier Policy and Procedures and Core Values 

  • Maintains a positive and respectful attitude 

  • Communicates regularly with Director of Human Resources about program and service issues 

  • Demonstrates flexible and efficient time management and ability to prioritize workload 

  • Maintains confidentiality and ethical conduct in all aspects of work 

  • Meets department productivity standards 

Essential Job Functions 

  • Administer health and welfare benefit plans, including enrollments, qualifying life events, changes, and terminations. Process required benefit documentation through payroll and insurance providers to ensure accurate record-keeping and appropriate payroll deductions 

  • Respond to routine employee questions and requests, escalating complex matters to the Senior Director of Human Resources as appropriate 

  • Reconcile monthly benefit statements and identify discrepancies for resolution 

  • Conduct audits of payroll, benefits and other HR programs; identify discrepancies and recommend corrective action 

  • Provide support for employee engagement, recognition, and other HR initiatives 

  • Assist with the preparation of the performance review process 

  • Assist with recruitment activities, including job postings, candidate tracking in the Human Resources Information System (HRIS), interview process and communication with applicants. 

  • Assist with pre-employment background checks, fingerprinting, and required employment screenings 

  • Process new-hire documentation and assist with onboarding and orientation activities 

  • Complete, verify, and maintain Form I-9 documentation in accordance with applicable requirements 

  • Maintain candidate records and coordinate employee referral program documentation 

  • Assist with processing new hires, status changes, and terminations 

  • Prepare and maintain new hire personnel files and ensure employee records are complete and properly organized 

  • Maintain confidential employee records and ensure appropriate document retention and storage 

  • Schedule meetings, interviews, and other HR related appointments as requested by the Director of Human Resources 

  • Scan, copy, email, and file documents as needed. Prepare HR correspondence, reports, spreadsheets, and other documentation 

  • Process incoming and outgoing departmental mail 

  • Perform general administrative and clerical duties to support the efficient operation of the HR department 

  • Maintain accurate employee information within the HRIS 

  • Assist with HR reporting, audits, and data maintenance as needed 

  • Perform other related duties as assigned 

OSHA Standards 

  • Ability to work a standard 40-hour workweek 

  • Ability to sit at a desk and work on a computer for prolonged periods 

  • Ability to sit or stand for long periods 

  • Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone) 

  • Ability to push and pull up to 10 lbs. (File cabinet drawers, computer paper boxes) 

  • Ability to see well enough to read handwritten and typewritten material 

  • Ability to hear and speak well enough to communicate via phone 

  • Ability to lift and carry up to 15 pounds 

  • Ability to retrieve files from bottom shelves/drawers and reach up for items located on top shelves 

  • Ability to reach, turn and twist above and below the waist daily to retrieve files or supplies 

  • Ability to stand and walk daily to retrieve forms/supplies 

  • Ability to spend 90% working time in environment of continuous moderate voices and office machine noise typical for business office atmosphere 

  • Ability to handle a variety of repetitive tasks 

SUPERVISORY RESPONSIBILITY: None